eBay My World: dyscern( 118283)

My name is Jennifer Canty and I am the president of Dyscern. I founded the business in 2003 after my first son was born. I get to work with great people, including friends and family, every day. It's truly wonderful.

MP3 Players, iPods, PDAs, PDA Phones, Cell Phones, Digital Cameras, Portable DVD Players

Portuguese, Spanish

I founded Dyscern in 2003, after my first son was born. I didn't want to return to the corporate world and I wanted to create something that would be flexible around my schedule. The business grew, then grew some more, and it just kept growing. It's still flexibile around my schedule, allowing me to spend time with my son and daughter. We're now a company of a dozen people, and we have our own warehouse and office space near my home in the Washington D.C. metro area. It's a lot of fun, but don't let anyone tell you running a business on eBay is easy :-)! It's a wonderful platform, and you get to work with people all over the world, but it's work to do it right, and a lot of work. My goal is to make sure that my team and I provide a wonderful online experience, and it appears to be working. Our business and what we do has been featured in Entrepreneur Magazine, The Wall Street Journal, The Washington Post and Fox News.

We accept all credit cards via PayPal. We can also accept a cashier's check, money order, and BidPay.

I built the business around my favorite eBay and online shopping experiences. So as a policy we ship within one business day via UPS. If you pay by 2 p.m. ET, your package ships the same day Monday through Friday. Our international customers normally receive their shipments within three days via UPS. It's just that fast.

We stand behind our products with a 30 day guarantee on the unit's functionality, valid from the date of sale. We guarantee the item we sell will be the item described. In the event of a functional problem, we provide a complete refund or an exchange and pay for return shipping costs. You can bid with confidence as we stand behind our products. Please note if an item is returned for a reason unrelated to the unit's functionality, Dyscern reserves the right to assess a 15% restocking fee.

We're a small company, so e-mail is always the best way to reach us. We answer e-mails pretty much during waking hours Monday through Friday. Our e-mail address is customer.service@dyscern.com. We answer all e-mails. You can also reach us by phone at 703-421-0275 or 877-637-3300. However, it's usually best to contact us by e-mail.